The Town of Huntington has taken the next step in a year of improving how
it communicates with its residents, retaining QScend Technologies to implement a
constituent request management system and a major upgrade to the Town's
The constituent request management system, which will be branded
"Huntington @ Your Service," will make it easier for residents to seek
information, file requests with the Town and to track the progress of those
requests. It will allow residents to contact the Town both on the Internet and
from their I-Phone or Android system smart phone.
"Huntington @Your Service will help residents determine on which door to
knock to address their issues, provide new, modern ways to engage the Town and
allow for tracking and increased accountability in regard to residents'
requests," Councilwoman Susan Berland said. "In many ways, it is a logical
extension of the ways we have made it easier for residents to keep in touch with
the Town this year, starting with the launch of our government access television
channel in January and continuing with the new telephone emergency notification
system we implemented just before Tropical Storm Irene."
QScend is a leading provider of citizen request management systems,
having implemented them for more than 100 governments nationwide. A committee of
Town employees has been working with QScend to compile the necessary knowledge
base articles (frequently asked questions and their answers) and to establish
the routing protocols that will ensure that requests get channeled to the right
person in the right department. It is expected that the system will be available
for residents' use in December. Following the launch of Huntington @ Your
Service, QScend will begin the redesign of the Town's website, with a target
launch date by Spring 2012.